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FAQ
The Glenlivet Guardian | Frequently Asked Questions
- All you have to do is sign up at www.theglenlivetguardians.com.my
- If you had a great time and want to officially join The Guardians, In due course, you will receive an invitation to an upcoming Guardian event.
- Your attendance at that event will be the step that moves you officially into the ranks of The Glenlivet Guardians program in Malaysia.
- There are currently two (2) types of Guardian events in Malaysia: i) Experiential Tasting Events and ii) Exclusive Launch Events
- For both the Experiential Tasting Events and Exclusive Launch events, there will be free events and also events that come with a price per head.
- If you are an active Guardian, you will get both invitations. Purchase of tickets (paid events) or reservation of seats (free events) via Diineout.com is based on first come, first serve. *subject to availability
- The Experiential Tasting of The Glenlivet single malt whiskies will be guided by our Brand Ambassador.
- This is not fixed and will depend on the venue and the type of experience. Suffice to say, it will be extremely good value for money.
- All invitations are sent individually to Guardians directly via email. We would suggest signing-up using your personal email address vs your professional one so that you will continue to subscribe to our mailing list should your professional email change.
- Yes, only for The Glenlivet Guardians Experiential Tasting Events.
- Simply ask them to register their interest at www.theglenlivetguardians.com.my or send us an email at [email protected] and let us know the details of your guests(s) to be invited to the next Experiential Tasting Event.
- Simply follow the instructions in the email invitation.
- Guardians can purchase tickets individually or you can purchase on behalf of your guests.
- You MUST provide the following details of your guests upon confirmation of purchase:- i) Full Name ii) Email Address iii) Mobile Number
- If you are unable to provide the details of your guests before the event date, we will issue a refund as they will not be allowed to attend the event. Minimum surcharge of 10% may apply.
- Do visit our Facebook page at https://www.facebook.com/TheGlenlivetMY or our Facebook group https://www.facebook.com/groups/glenlivetguardians/ for information about The Glenlivet Guardians in Malaysia.
- There will be special promotional discounts from time to time, so make sure you save our email address in your email contact list. For enquiries on special pricing for Guardians, please email to [email protected]
- Our email channel operates on Mondays to Fridays between 9am to 6pm and is offline during the weekends.
- Visit Diineout Market for our latest pricing
- You will get an immediate confirmation that your purchased ticket(s) to the event has been secured.
- An additional email will be sent to confirm the contact details of you and your guest(s) (if any) within 1-2 working days from your purchased/registered date.
- You will be invited to exclusive Malaysian events.
- You will be the first to taste and purchase limited edition whiskies.
- You will be part of one of Malaysia’s biggest and most active communities of whisky enthusiasts.
- You will gain access to exclusive content from The Glenlivet.
- You will gain a deeper level of participation with The Glenlivet.
- You can post questions to the Brand Ambassador.
- No. By opting out, you would also be opting out of receiving any future invitations to Guardian activities.
- While we are sorry to see you go, we respect your choice and thank you for your past support.
- Every year, a review will be done of the Guardians activity levels.
- Guardians that are considered inactive upon review will no longer be invited to events or have access to limited edition offers, however you will still receive our newsletters unless you choose to unsubscribe or your email address has changed. If you would like to continue receiving our emails, please drop us a line at [email protected] to inform us of your change of details.
- Just email us at [email protected] and we will do the necessary.
- The events are mostly held on a week day, smart casual is good. Preferably no flip-flops, shorts as some of the outlets may impose a dress-code to enter their premises.
- The Glenlivet Guardians Experiential Tasting events are customized menus/concepts, we are unable to accommodate personal dietary restrictions/preferences. If the food preference is not suitable for you, stay tuned for the upcoming events and we hope you will find something you like.
- Yes, you can. Minimum five (5) working days from the date of purchase.
- If you cancel last minute, sorry NO refunds. As a token of your support, we will be able to give you store credit valid for three (3) months to purchase The Glenlivet whiskies from Diineout Market.
- Yes, you can. We MUST have the details of your guest’s – name, email & contact number before the event date. For Guardians who are unable to attend, the credit will still be available on your Diineout account. Login to check your credit balance.
- It is free sitting, first come basis. Sorry, we are unable to reserve table booking for groups as we are not a restaurant. We will try to assist the best suitable sitting arrangements for all guests attending.
- We are sorry to hear that. Please drop us a line at [email protected]
- Please contact +6010 602 0080, between 10am to 6pm