Buyer Information

General Buyer Information

DiineOut.com conducts online based wine & spirits auctions. 

To bid on wine at our auctions, you must be registered as a Diineout user.  

To register as a user, click HERE. The email address you register with will be your username for logging in. 

Please ensure all your registration details are accurate and that you are of legal age of 21 years old to purchase and consume alcohol. We keep all registration details strictly confidential.

Bidding on Auction Items

Once registered as a DiineOut user, you are free to bid on any of our auction lot items HERE.

Here’s how our auction system works:

  • Each auction lot begins with a starting price.
  • There will be a countdown timer showing the number of hours left until the auction ends. Once our official auction time closes you will be unable to bid anymore.
  • During the auction period you can set your bidding amount for a lot by clicking the (+/-) button at the ‘Bid’ function. Minimum amount per bid will vary per auction lot.
  • Once you have set your bidding amount – Click on the ‘Bid’ button.

Buyer Information 3

  • You can view the list of bidders and the leading bid by clicking the ‘Auction History’ function. The highest bid placed on any lot at the time the auction closes will be deemed as the winning bid.
  • If your bid has won the auction, you will receive a confirmatory email on your win with a payment link.

NOTE: Upon bidding, you acknowledge that you are bidding in a live auction and agree that each bid submitted cannot be amended or corrected. Each bid shall be final and binding. You accept all liability for bids submitted via your account (including the liability to pay in full and on time in accordance with our Auction Terms and Conditions).

Paying for Wines Successfully Bid On

Payment terms are strictly 3 days (72 hours) from the date of auction close for any lots won.

Successful bidder must pay to us in full, the final hammer price of the auctioned lot, before any item can be collected. Please note that we do not accept part payment of auction invoices.

DiineOut accepts payment via Payex using Visa, MasterCard, Online Banking or EWallets.

Receiving Your Auction Purchases

Once payment has been made, you must arrange for self-collection of your auction purchase within four (4) days of us notifying the buyer that the Goods are ready to be collected. The collection location (within Klang Valley only) will be advised to the buyer.

Due to the fragility/ rare nature of auction items, we do not offer delivery for auction purchases. This is to limit any liability of any loss or damage, which may arise while the Goods are in transit.

Cancelling Your Bid

All bids are legally binding and must be honoured. Confirmed bids cannot be cancelled as per our auction Terms and Conditions HERE .

We recommend that bidders satisfy themselves with the physical condition of the bottle(s) as shown in photographs, and that these match the Lot descriptions, prior to placing bids.

If a bid has been mistakenly entered at a higher-than-intended value, then we may be able to amend your max-bid downwards only as low as the existing high-bid at that time.

Please contact us directly as soon as possible if this is the case.

Contact Us

If you have any questions, please contact us by visiting this page on our website: https://diineout.com/contact/ or Whatsapp our Customer Support Hotline +6018-201 2821.

For more information, please visit our Auction FAQs HERE.

 

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